At Neurochrome, we strive to get our products into your hands as quickly and economically as possible. The majority of orders are shipped the same day they are placed. Once the order has been prepared for shipment, the order cannot be changed. Therefore, it is important than you email us immediately via the Contact Us form if you need to make changes to your order.
All sales are final. When your order is processed for shipment, you will receive an email with a unique web link for downloading the design documentation. The design documentation is a large part of the intellectual property of the products we sell. Thus, once you have downloaded the design documentation, the order is not cancellable or refundable. Please make sure that you store the design documentation safely as the number of downloads per purchase is limited.
Built-to-order products, such as assembled circuit modules, are exactly that; built to order to fit your needs. As result, built-to-order orders cannot be canceled.
When you receive your order, please check it immediately to verify that you received everything that you ordered. Please contact us within two weeks of receipt if there is anything amiss.
As a business with high integrity, Neurochrome follows the law. This means that the actual value of the products ordered will be declared on the customs forms. Please consult with your local authorities about import duties, taxes, and fees.
All products ship from Calgary, Canada via Canada Post. The shipping rates are calculated based on weight and provided live by Canada Post. Orders shipped within Canada include tracking information. International shipments are shipped via regular airmail, which does not include tracking information. If you require tracking information, please select either Xpresspost or Tracked Package USA during checkout.
Privacy: Neurochrome does not share your personal information (name, address, email, etc.) with anyone except as required in order to do business with you. For example, your shipping address will be shared with Canada Post so they can deliver your order to you. Also, if subpoenaed by the courts to provide this information, we will comply as necessary.
Neurochome values your privacy as much as you do. That is why we use 256-bit SSL encryption of all web traffic to and from this website.
If you have any questions about these terms of sale, our products, special orders, ordering, or shipping please contacts us via the Contact Us form prior to placing your order.
Our prices are in US Dollars (USD) as this currency is widely recognized across the world. If you are located in Canada and would rather pay in Canadian Dollars (CAD), at the current exchange rate, please Contact Us for an invoice in CAD.