At Neurochrome, we strive to get our products into your hands as quickly and economically as possible. The majority of orders are shipped the same day they are placed. Once the order has been prepared for shipment, the order cannot be changed. Therefore, it is important than you email us immediately through the Contact Us form if you need to make changes to your order.
Our prices are in US Dollars (USD) as this currency is widely recognized across the world. If you are located in Canada and would rather pay in Canadian Dollars (CAD), please Contact Us for an invoice in CAD.
Sales are final. Our products include comprehensive design documentation, which is a large part of the intellectual property of the design. Therefore, once the design documentation has been emailed to you, the sale is final.
Built-to-order products, such as assembled circuit modules, are exactly that; built to order to fit your needs. As result, built-to-order orders cannot be canceled.
As a business with high integrity, Neurochrome follows the law. This means that the actual value of the products ordered will be declared on the customs forms. Please consult with your local authorities about import duties, taxes, and fees.
All products ship from Calgary, Canada via Canada Post. The shipping rates are calculated based on weight and provided live by Canada Post. Orders shipped within Canada include tracking information. International shipments are shipped via regular airmail, which does not include tracking information. If you require tracking information, please select either Xpresspost or Tracked Package USA during checkout.
Privacy: Neurochrome does not share your personal information (name, address, email, etc.) with anyone. The only exception to this would be if subpoenaed by the legal system to surrender our customer records.
If you have any questions about these terms of sale, our products, special orders, ordering, or shipping please contacts us via the Contact Us form prior to placing your order.